Go to the EROL Support Homepage
Getting the best from EROL Support
 
 

 EROL Support

  Please complete the following steps

1.

Knowledge Base

Find answers to frequently asked questions about using EROL or type your question or keyword (s) into the search field below.

Visit the Knowledge Base

Search:

TIP: Your search query or question must be at least four characters long. For example, if you are searching for information about importing products from a CSV and you entered 'CSV' no results would be found. However, if you entered 'import CSV' a number of useful results will appear.

 
2.

Forums

Got a question? Chances are the forums will have the answer...

Visit the EROL Forums

 
3.

Latest Updates

Make sure you're running the latest version of EROL with all the latest updates and fixes.

Download the latest patch

 
What step do I take next?
4.

Technical Support

Online Helpdesk

Create a Helpdesk Ticket

If you have been unable to find an answer to your EROL query, please create a ticket at our online Helpdesk.

Visit the Helpdesk

EROL Cover Plans

Our annual EROL Cover Plans give you access to EROL Technical Support via telephone and Helpdesk as well as FREE version upgrades for 12 months so your EROL software is always up to date...

Find out more

EROL Services

Training, Hosting & SEO

Training

Get the most out of your EROL software and learn directly from the developers.

Find out more

Hosting

We offer fast, reliable hosting packages on dedicated servers hosting only EROL stores.

Find out more

Search Engine Optimisation

Get your EROL store listed on the major search engines quickly and efficiently using our SEO services!

Find out more

Need a Design

Store Design & Build

Professional Design

Need an online store but don't have the time or experience to design or build your own shopping cart?

Find out more

EROL Solution Providers

These experienced partners across the UK can provide design solutions, search engine optimisation, hosting, consultancy, support, training and more!

Find out more

Common Issues

Adding Google Tracking code
Adding Hitmatic code
Applying Tax to your store
Integrating a Dreamweaver Template
Optimise EROL for search engines

Wish List

Do you have a feature that you'd like to see in EROL? Let us know...

Wish List

Telephone Support Guide

Phone: 0870 747 9142

1. EROL comes with 30 days of telephone support. This becomes active once you have registered your copy of EROL.

2. Before you telephone EROL Support please be ready to quote your Serial Number.

3. Telephone Support hours are between 10am-5pm (GMT), Mon-Fri (excluding Bank Holidays).

4. Helpdesk Tickets will be responded to within 72 hours, Mon-Fri (excluding Bank Holidays), during office hours.

In the unlikely event of you not receiving a response within 72 hours, please call 0870 747 9142 and state you Helpdesk Ticket Number, which will allow our support team to track your support issue.

IMPORTANT:
Telephone support is only available in the first 30 days of EROL usage. Calls made outside this period will be directed to our online Helpdesk.



Uk shopping directory
Web Design sussex
erol templates web hosting childrens bags uk Price comparison Price comparison electrical appliances electrical goods childrens toys